Please find a list of the most frequently asked questions below

I have bonus money in my account, but when I try and play a game it says I have insufficient funds?

Bonus money can only be used in certain games, which are Slots and Scratch cards.

Why is my withdrawal still pending?

Once you have made a withdrawal request, it takes up to 2 working days for the withdrawal to be accepted. During this time, you can reverse this withdrawal.

I Forgot My Password?

Please go to the reset password section and follow the instructions in order to reset your password.

Can I Play For Free?

Yes. Open an Account and we'll give you virtual credits to play.

My deposits will not go through, what can I do?

Firstly, check your Internet connection to make sure that you have full connection. If this is fine, make sure that you have sufficient funds on your purchase method, as well as making sure your bank has allowed for these transactions. Entering in 20,01 instead of 20 as an amount to purchase can also assist you in getting these purchases through. Alternatively you can contact support by Clicking Here.

The casino keeps stalling, why is this happening?

Check your Internet connection to make sure that you have a full connection. If this is fine, then make sure that you do not have multiple pages open within your browser, as well as not having too many programs open within your windows. A nifty tip to make your computer faster is to remove as many things from your desktop as possible.

How do I contact support?

You can contact the support team by clicking on the Contact us page link. You will be able to send a message or speak to live help by clicking on the live chat links on the page.

How do I switch off the sound in games?

Within each game, usually in the top left hand corner of the casino, you will find the Sound On/Off Button. By clicking this you will toggle between the sound being on, and the sound being off.

How do Loyalty Points work?

Loyalty Points are earned whilst you play. Certain games give you more points than others, and all points are redeemed for bonus money.
Click here to read more on our loyalty program.